Steak and Shake SUCKS!
Being that it was another beautiful sunny Florida day and I'm not super busy at work for once, I decided to take the drive down the TPKFDR to visit Jeremy for lunch. We usually just hit the place across the street and although overpriced, they have decent salads and sandwiches. But, today, we decided to go to Steak and Shake. BIG MISTAKE. HUGE.
They suck. There is no more eloquent way to put it. They suck. First off, we sit down and place our order (drinks and food). Then we waited. And waited. And almost died of thirst. And waited. 10 minutes later our waitress comes back with everything at once. Including our bill. The timing of the delivery of the bill is crucial. Now, I understand that I was at Steak and Shake which is only one step above McDonalds, but still, she didn't even ask if we wanted a Shake with our Steak before handing over the bill. And it was $18! For a cheeseburger the size of a $.99 cheeseburger deluxe from Wendy's, a very small plate of spaghetti with some shredded cheese, 2 cokes, and some onion rings. WTF? The first thing we notice is that Jeremy's food is half the size it used to be, but the same price. Apparently, they now offer a larger portion for an upcharge. Then, they forgot half the stuff it was supposed to come with i.e. onions, cheese, sauce. It was basically a runny portion of cold spaghetti. So, after looking around for our waitress (why would she come back anyway, she already delivered the check, who cares that we finished our drinks 15 minutes ago?) we flag down a guy and ask for some onions. They never came. Finally, as we were getting ready to take our last bite, the waitress breezes by and I say something rude fairly loudly (hmm, imagine that, Jamie said something loudly). She turns around "Can I get you anything else? Refill on your drinks in a to-go cup?" Obviously, she realized that we were getting ready to be hooked up to an IV for fluids! So, I replied. No. Just take off some of the charge on this bill for this crappy food and service and get me the hell outta here. I'm never coming back. Thank you.
That's not really what I said, but it was something similiar. So, in conclusion. Steak and Shake sucks. At least it's January and I'm wearing a tank top and sandals. Have a good day!
They suck. There is no more eloquent way to put it. They suck. First off, we sit down and place our order (drinks and food). Then we waited. And waited. And almost died of thirst. And waited. 10 minutes later our waitress comes back with everything at once. Including our bill. The timing of the delivery of the bill is crucial. Now, I understand that I was at Steak and Shake which is only one step above McDonalds, but still, she didn't even ask if we wanted a Shake with our Steak before handing over the bill. And it was $18! For a cheeseburger the size of a $.99 cheeseburger deluxe from Wendy's, a very small plate of spaghetti with some shredded cheese, 2 cokes, and some onion rings. WTF? The first thing we notice is that Jeremy's food is half the size it used to be, but the same price. Apparently, they now offer a larger portion for an upcharge. Then, they forgot half the stuff it was supposed to come with i.e. onions, cheese, sauce. It was basically a runny portion of cold spaghetti. So, after looking around for our waitress (why would she come back anyway, she already delivered the check, who cares that we finished our drinks 15 minutes ago?) we flag down a guy and ask for some onions. They never came. Finally, as we were getting ready to take our last bite, the waitress breezes by and I say something rude fairly loudly (hmm, imagine that, Jamie said something loudly). She turns around "Can I get you anything else? Refill on your drinks in a to-go cup?" Obviously, she realized that we were getting ready to be hooked up to an IV for fluids! So, I replied. No. Just take off some of the charge on this bill for this crappy food and service and get me the hell outta here. I'm never coming back. Thank you.
That's not really what I said, but it was something similiar. So, in conclusion. Steak and Shake sucks. At least it's January and I'm wearing a tank top and sandals. Have a good day!
posted by MrsTito at 10:52 AM
8 Comments:
I suggest printing out your blog and stapling it to one of their "How Are We Doing" comment cards. You might get a free shake or steak? No drinks though!
Worst service, worst food, worst prices. The shakes are very good. I would rather buy some frozen food from albertsons then go back.
Agreed. I just ate at Steak and Shake for the first and LAST time. I saw an ad in the paper and the food looked awesome. Steakburgers??? Thought I. More like Breakburgers. As in the break the bank and your heart at the same time. The "steak" burgers looked sloppy, soggy, and about the size of anything on the BK dollar menu. The fries were disgustingly soggy and bland. The shake was good but nothing better than a McD's shake. Bottom line was I just got ripped off for a crappy meal that cost me $9.00. No wonder they are one of the restaurants that are hurting big time.
On a recent trip thru Illinois it amazed me how many Steak & Shake line employees (cooks, trainers, front-counter, and wait staff expressed dismay at new "take-away" programs cutting pay (some up to 25%); adding duties (wait-staff required to wash dishes also); eliminating vacation pay (meager though it was); elimination of 1st line training positions (or at lease the pay that used to go with them).
Personally, I enjoy Steak & Shakes a couple of times/month (not a fan of Seattle's "worst"), but otherwise OK. Perhaps this is an Illinois only thing, and not a reflection of corporate policy. Hope it doesn't spread. Bad line staff will obviously push over to the whole customer experience. ... Just a comment by a passerby.
i work at the hell hole and i wish i had another job lined up to get out of it but i am working on it we do 3 times more work than a mcdonalds and we get paid crap we don't even get paid vacations and the only holiday we get off is christmas don't work for this place you'll regret it they are cheap unreliable backstabbers
Just came out of the stake n shake ..never got my food employees there are dumber then a wet sandwich ...it seems they hire the dumbfucks that didn't meet requirements at McDonalds or wendy's
Shit place shit food and shit service
And that's an understatement. Never have I seen more human rights abuses, more abject cruelty, more ageism, lower morale, more felons employed to work with sweet young teens and helpless old kitchen ladies. They are positively criminal.
And that's an understatement. Never have I seen more human rights abuses, more abject cruelty, more ageism, lower morale, more felons employed to work with sweet young teens and helpless old kitchen ladies. They are positively criminal.
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